Returns & Exchanges

At Kaffa, we want you to be fully satisfied with your premium coffee experience. If your order doesn't meet our freshness standards, we offer a 14-day return window for all non-perishable items and replacement support for coffee products.

Return Process

• 1.
  Initiate Your Request

  Contact our support team at support@kaffa.com within 14 days of delivery with your order number and a brief explanation of the issue.

• 2.
  Prepare Your Package

  Ensure items are in their original packaging; for safety reasons, coffee bags must remain unopened and sealed to qualify for a full refund.

• 3.
  Ship the Product

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Refund or Replacement

  Once our quality team inspects the return, we will process your refund to the original payment method or ship out your fresh replacement within 3-5 business days.