Frequently Asked Questions
Everything you need to know about your Kaffa coffee experience.
How do you ensure the freshness of your coffee beans?
At Kaffa, we roast our beans in small batches daily. Every bag is marked with a roast date and features a one-way degassing valve to ensure you receive the freshest flavor profile possible.
What are your shipping rates and delivery times?
We offer flat-rate shipping of $5.00 on all orders, with free shipping on orders over $50. Standard delivery typically takes 3-5 business days depending on your location.
Can I return coffee if I don't like the taste?
Due to the perishable nature of coffee, we cannot accept returns on opened bags. However, if there is an issue with your order or quality, please contact us within 14 days for a replacement or store credit.
Are your coffee beans ethically sourced?
Yes, sustainability is at our core. We work directly with farmers and cooperatives that prioritize fair wages, environmental stewardship, and organic farming practices.
Do you offer coffee subscriptions?
Absolutely! You can subscribe to your favorite blends and save 15% on every order. Choose your frequency—weekly, bi-weekly, or monthly—and manage your preferences through your account dashboard.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and PayPal for a secure checkout process.